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Inspection Summary

Overall summary & rating


Updated 1 January 2020

About the service

Canal Vue is a residential care home providing personal care to 11 people at the time of the inspection. The service can support up to 70 people in across three floors of a purpose build building. People were only living on the ground floor at the time of inspection.

The systems in place to monitor people’s health and wellbeing were now effective and led to good outcomes for people. All staff understood their responsibilities and this joined up approach helped to drive continuous improvement. There was good communication with staff and people who lived at the home to ensure their feedback was followed up. Communication was adapted to be accessible for people when there was an assessed need.

People received safe care. There were enough staff to support them and they were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and potential abuse. There were robust systems to analyse when things went wrong to understand the cause and try to avoid repetition. People received their prescribed medicines safely and there were good systems embedded to manage the risks associated with them.

People received caring and kind support from staff who respected their dignity and privacy. They were encouraged to be independent and staff understood their needs well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were skilled in understanding the needs of people and engaged them in meaningful activities. Staff knew them well and understood how to care for them in a personalised way. Care plans were informative and regularly reviewed to support staff.

People were supported to maintain good health and nutrition; including partnerships with other organisations when needed. The registered manager was approachable and there were meetings in place which encouraged people and staff to give their feedback. People and relatives knew how to raise a concern or make a complaint. The environment was adapted to meet people’s needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Inadequate (published 28 June 2019)

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations. This service has been in Special Measures since April 2018. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 January 2020

The service was safe.

Details are in our safe findings below.



Updated 1 January 2020

The service was effective.

Details are in our effective findings below.



Updated 1 January 2020

The service was caring.

Details are in our caring findings below.



Updated 1 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 1 January 2020

The service was well-led.

Details are in our well-led findings below.