The Care Quality Commission

Archived: Alexandra Road Crisis Unit

32 Alexandra Road, Hornsey, London, N8 0PP (020) 8365 7287

Provided and run by:
London Borough of Haringey

All Inspections

24 February 2011

During a routine inspection

We talked to five people staying at the unit and spent time observing the support and lifestyle that people experience. Overall the feedback was that people are provided with a high standard of support, and their chief concern is currently the proposed closure of the service. They are given choices and have formed good and supportive relationships with staff members. People particularly appreciative the holistic approach of the unit, rather than the medical model they experience in other services. One person noted 'you feel cared for, and like you matter here.'

The unit was well maintained, and people were satisfied with the environment, which was comfortably furnished and decorated.

A range of activities have already been made available to people, and people have the opportunity to go outside the unit when they wish, and are encouraged to maintain their social networks.

A varied diet is provided to people at the unit with people's preferences met as far as possible. People are supported to take their medication at the prescribed times, and are encouraged to adopt healthy living practices.

Staff were seen treating people with respect and sensitivity, and had significant experience working in mental health, with relevant training and supervision to ensure that they work in line with best practice. People praised the staff members' flexibility and listening skills. People were clear about who they could speak to if they had a complaint or felt at risk of harm, and appropriate quality monitoring was in place to ensure that they receive a high standard of support.