MoreLife Manchester

Updated 13 February 2023

MoreLife Manchester provides support to people to lose weight in the Greater Manchester area. This is done by providing consultations for advice and support including mental health, dietetic, holistic and physical exercise support as well as prescribing and monitoring the effects of medicines where appropriate for weight loss. The clinic provides services to adults only. Patients can access the service by a referral letter from their GP or other Healthcare Professionals, if they meet a certain criteria.

The clinic is open Monday to Friday, 9am to 5pm. Evening group sessions are available up to 7.30 pm.

How we inspected this service

Information was gathered from the provider information return prior to the inspection and while on site during the inspection.

The methods used to carry out this inspection were interviewing staff, reviewing feedback from people who use the service and review of documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 13 February 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at MoreLife Manchester. We carried out this inspection as part of our inspection programme following the registration of a new service.

The service is registered for services in slimming clinics and primarily provides services to people seeking weight management including consultations and treatment.

The contract manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had a range of specialist healthcare professionals and supportive measures to provide a multi-factorial approach to weight loss.
• There was a culture of openness and honesty throughout the organisation.
• Leadership did not have robust clinical governance and oversight of the service.
• Recording of information was not always clear or readily accessible.

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

• Provide clients with a choice over the pharmacy used to dispense medication.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services