18 December 2014
During an inspection looking at part of the service
We undertook an announced inspection of HomeAid Community Care Services Domiciliary Care Agency (DCA) on 18 December 2014. We told the provider two days before our visit that we would be coming because the location provides a domiciliary care service for people in their own homes and staff might be out visiting people.
At the time of our inspection 57 people were receiving a personal care service. People receiving care had purchased their care directly or their care was purchased by the local authority.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
This was the first inspection since the service registered on 27 February 2014.
There was a process in place for the recording and investigation of incidents and accidents. Actions were identified following the investigation but it was not recorded if these had been completed. We have made a recommendation about the recording of actions following an incident or accident.
People we spoke with told us they felt safe when they received care from staff in their home. The provider had policies and procedures in place to respond to any concerns raised relating to the care provided.
Staff received training, supervision and support to ensure they were providing appropriate and effective care for people using the service.
We saw people’s care plans identified the person’s support needs and these plans were up to date. The care plans also identified the person’s specific wishes in relation to how they want their care provided.
Staff felt the service was well-led and they received the appropriate support to enable them to carry out their role.
We found breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. This related to the staff induction, record keeping, Mental Capacity Act 2005 training, complaints procedures and the monitoring the quality of the service. You can see what action we told the provider to take at the back of the full version of this report.