Park Lane House

Updated 23 April 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 22nd March 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 23 April 2022

The inspection took place on 02 May 2018. The inspection was unannounced. At the last inspection of the service in March 2017, the provider was rated as Requires Improvement in the key questions around Effective, Caring and Well-led. We met with the registered manager and a representative of the provider following the previous inspection to discuss concerns and these were acknowledged. At this inspection, we found that there had been improvements made but there continued to be concerns related to the Well-led question. .

Park Lane House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Park Lane House is registered to provide nursing, care and accommodation to a maximum of 30 older people, some with a diagnosis of Dementia. At the time of the inspection, there were 23 people living at the home.

There was a registered manager in post, who was present at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and were supported by specific risk assessments. Overall, staff were aware of people’s needs and responded to them appropriately. People felt they received their medicines and on the few occasions this didn’t happen audits flagged up any concerns with medicines, which were actively dealt with.

Staff were provided with an induction and training to ensure they were skilled and competent in their role. Staff felt supported, well trained and were confident in approaching the manager for support. People were supported to make choices at mealtimes and drinks and snacks were available throughout the day to help people maintain a healthy weight. People were supported to access a variety of healthcare services in order to maintain good health.

Staff obtained people’s consent prior to offering support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received support from staff who they described as kind and caring. Staff treated people with dignity and respect and ensured people were involved in making decisions regarding how they spent their day. Staff treated people with kindness and responded to their needs. Information was available in people’s care records to assist staff to support them.

People and relatives were involved in the planning of their care. Staff were aware of people’s preferences and what was important to them. People were supported to maintain relationships and friendship groups. Staff respected people’s choices and supported people to take part in activities. People had no complaints but were confident that if they raised concerns they would be responded to appropriately.

Audits in place had supported the manager to identify areas for improvement, however the audits carried out had not highlighted all concerns effectively.

The previous ratings from our last inspection were on display.