Archived: Hart View

The service provides accommodation and support for up to eight people with mental health issues. There were eight people living at the service at the time of our inspection.

At our last inspection the service was rated as Good. At this inspection we found the service remained Good.

The service was safe. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People’s needs were met by sufficient numbers of staff. Medication was dispensed by staff who had received training to do so.

The service was effective. People were cared for and supported by staff who had received training to support people to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to eat and drink enough as to ensure they maintained a balanced diet and referrals to other health professionals were made when required.

The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. Staff always worked hard to promote people’s independence through encouraging and supporting people to make informed choices.

The service was responsive. People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and also when there was a change in care needs. People were supported to follow their interests and participate in social activities. The registered manager responded to complaints received in a timely manner.

The service was well-led. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis.

At this review we found that the provider had taken action and was now compliant with this regulation.

We spoke with five staff who gave us examples of how they supported people with their diet and nutrition. We saw evidence of how staff routinely cooperated with other providers regarding people's health and care needs. We found that there were systems in place for infection control and ensuring the suitability of equipment.

People using the service and staff told us that there was enough staffing. We found that some systems relating to records needed improvement.

There were suitable arrangements in place for gaining people's consent in relation to the care and treatment provided for them. People's needs were assessed and care and treatment was delivered in line with their individual care plan.

People were protected against the risks associated with the unsafe use and management of medicines.

Systems were in place to ensure staff had the qualifications, skills and experience required to care for people using the service.

People using the service and others involved in their care had opportunities to give feedback or make a complaint about the service and have it looked into.