Archived: Hart House

The service provides accommodation and support for up to ten people with mental health issues. There were nine people living at the service at the time of our inspection.

At our last inspection the service was rated as Good. At this inspection we found the service remained Good.

The service was safe. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People’s needs were met by sufficient numbers of staff. Medication was dispensed by staff who had received training to do so.

The service was effective. People were cared for and supported by staff who had received training to support people to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. Staff always worked hard to promote people’s independence through encouraging and supporting people to make informed choices. People were supported with their nutritional needs and had access to healthcare when required.

The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. People’s care was individually planned for their needs.

The service was responsive. People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and also when there was a change in care needs. People were supported to follow their interests and participate in social activities. The registered manager responded to complaints received in a timely manner.

The service was well-led. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis.

People told us that staff gave them enough support and that they felt safe at the service. People told us that they felt able to give feedback to staff about the service. Comments included, 'I haven't got any bad reports' 'Staff are approachable.' 'It's a nice place.'

We found that there were effective systems for assessing and monitoring the quality of service provision, for the management of medicines and cooperating with other providers/professionals. The provider had employed a registered manager to ensure that the service was well led. The provider had identified systems relating to the recruitment of staff.

We reviewed three care plan files and found that there were suitable arrangements in place for gaining people's consent in relation to the care and treatment provided for them. People's needs were assessed and care and treatment was delivered in line with their individual care plan.

We found that there were systems in place to ensure that the premises were safe and suitable for people using the service.

There were various ways that relatives and people using the service could raise any concerns, complaints or compliments they had and staff took appropriate action as required.