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The Green Care Home with Nursing, Hasland Good

Inspection Summary


Overall summary & rating

Good

Updated 30 August 2018

The Green Care Home is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Personal care is provided in one adapted building for up to 40 older people who require either nursing or personal care.

At our last inspection we rated the service as Good. At this inspection we found the evidence continued to support the rating of Good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection in October 2015. There were 35 people accommodated, including nine people who received nursing care.

People continued to receive safe care and support from staff who were safely recruited and deployed to provide their care. People were protected from the risk of harm or abuse by staff who understood and followed relevant guidance to ensure this.

Known potential risks to people’s safety associated with their health conditions, were assessed before people received care, monitored and regularly reviewed. People’s medicines were safely managed.

The environment and any equipment used for people’s care was kept clean, hygienic and well maintained. Emergency contingency planning and related safety procedures, helped to ensure people’s safety at the service.

People continued to receive effective care from staff who were trained and supported to ensure this. People were supported to maintain or improve their health and nutrition and received food and drink to suit their dietary needs and preferences.

Staff understood and followed the Mental Capacity Act 2005 (MCA), to obtain people’s consent or appropriate authorisation for their care. People received least restrictive care that was lawful and in their best interests when required.

The environment was adapted to meet people’s safety, independence and orientation needs. This included pleasant award winning external gardens and also people’s own rooms, which were personalised to suit their wishes.

Staff were kind, caring and compassionate. People were treated with respect by staff, who ensured their dignity, comfort, choice and rights when they provided people’s care.

People and relatives were appropriately informed and involved to agree people’s care. Staff followed what was important to people for their care and knew how to communicate with them in the way they preferred.

People continued to receive timely, personalised care that was responsive to their needs and wishes. People were supported to participate in daily living activities and engage in home and community life, in way that was inclusive, enjoyable and meaningful to them.

People and relatives were informed and confident to raise any concerns or make a complaint if they needed to. Feedback was regularly sought from people living at the service and those with any interest there. This information was used to inform and improve people’s care when needed.

People received locally awarded end of life care, which was consistent, co-ordinated and personalised. This helped to ensure people experienced a comfortable and dignified death.

The service continued to be well led. The provider operated effective systems to ensure the quality and safety of people’s care, ongoing service improvement and partnership working to inform and people’s care experience.

Staff understood their roles and responsibilities for people’s care. People’s care was effectively informed, lawful and well led. The provider met their legal obligations, to share relevant information with us about people’s care, and to inform others with an interest about our judgements.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 30 August 2018

The service remains Good.

Effective

Good

Updated 30 August 2018

The service remains Good.

Caring

Good

Updated 30 August 2018

The servicer remains Good.

Responsive

Good

Updated 30 August 2018

The service remains Good.

Well-led

Good

Updated 30 August 2018

The service remains Good.