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  • Homecare service


Overall: Good read more about inspection ratings

Suite 30, Lowman's House, 78-80 Portswood Road, Southampton, Hampshire, SO17 2FW (023) 8055 5315

Provided and run by:
Alters Recruitment Limited

Latest inspection summary

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Background to this inspection

Updated 17 April 2019

The inspection:

• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• One inspector carried out this inspection.

Service and service type:

• The service is a home care agency. It provides personal care to people living in their own homes.

• Not everyone using the service received regulated activity. CQC only inspects the service being received by people provided with personal care, that is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

• The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

• We gave the service three days’ notice of the inspection site visit. We needed to be sure the registered manager or other senior staff member would be available, and we needed to give the registered manager time to obtain people’s consent for us to contact them.

• Inspection activity started on 20 March 2019 and ended on 21 March 2019. We visited the office on 20 March 2019 to see the registered manager and staff, and to review records. On 21 March 2019 we spoke with people who used the service and their family members by telephone.

What we did:

Before the inspection we looked at information we held about the service:

• We require providers to send us key information about their service, what they do well, and improvements they plan to make. We call this the Provider Information Return. This information helps support our inspections.

• The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.

• We reviewed the previous inspection report.

During the inspection:

• We spoke with four people who used the service and one family member. We also received an email from another person’s family member.

• We spoke with the registered manager and two staff members.

• We looked at the care records of four people.

• We looked at other records to do with the running of the service.

Overall inspection


Updated 17 April 2019

About the service:

• Alters Recruitment Limited Southampton is a home care service that was providing personal care to 16 people in their own homes at the time of our inspection.

• The service supported people with a range of care needs including older people who might be living with dementia, physical disability or sensory impairment.

People’s experience of using this service:

• People received a service that was safe, effective, caring, responsive and well led.

• The service had the characteristics of a good service in all areas.

• There were detailed and individual assessments to guide staff to protect people from risks to their safety and wellbeing.

• There were detailed and individual care plans to guide staff to support people according to their needs and choices.

• Staff had developed lasting, caring relationships with people they supported.

• The provider assessed and met people’s individual communication needs and responded quickly when people’s needs changed.

Rating at last inspection:

• At the last inspection (published 24 August 2016) we rated the service good.

Why we inspected:

• This was a planned inspection to check the service remained good.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.