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Inspection Summary


Overall summary & rating

Good

Updated 17 April 2019

About the service:

• Alters Recruitment Limited Southampton is a home care service that was providing personal care to 16 people in their own homes at the time of our inspection.

• The service supported people with a range of care needs including older people who might be living with dementia, physical disability or sensory impairment.

People’s experience of using this service:

• People received a service that was safe, effective, caring, responsive and well led.

• The service had the characteristics of a good service in all areas.

• There were detailed and individual assessments to guide staff to protect people from risks to their safety and wellbeing.

• There were detailed and individual care plans to guide staff to support people according to their needs and choices.

• Staff had developed lasting, caring relationships with people they supported.

• The provider assessed and met people’s individual communication needs and responded quickly when people’s needs changed.

Rating at last inspection:

• At the last inspection (published 24 August 2016) we rated the service good.

Why we inspected:

• This was a planned inspection to check the service remained good.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 17 April 2019

The service remained safe.

Details are in our safe findings below.

Effective

Good

Updated 17 April 2019

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 17 April 2019

The service remained caring

Details are in our caring findings below.

Responsive

Good

Updated 17 April 2019

The service remained responsive

Details are in our responsive findings below.

Well-led

Good

Updated 17 April 2019

The service remained well-led

Details are in our well-led findings below.