1 March 2013
During a routine inspection
People were well cared for and treatment was always provided as detailed in their treatment plan. People we spoke with told us that they were always treated with respect. One person told us that the service was 'splendid and wonderful'.
There were systems and procedures in place to ensure people were protected against infection. We saw that people had responsibility for looking after their equipment and the service provided guidance on how to keep it clean. Staff were given personal protective equipment. People told us that the staff used this all of the time.
Staff were trained and supported in their roles. We saw evidence of supervisions and observations for staff. People we spoke with felt staff were well trained. One person told us that staff were competent.
The provider had a process in place to monitor and record complaints. People were given information about complaints during the initial stages of their treatment.