About the service: Blythe House is a nursing home that provides personal and nursing care to 12 people at the time of the inspection.People’s experience of using this service:
¿ The home had safeguarding policies and procedures in place and staff had a clear understanding of these procedures.
¿ Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs.
¿ Risks to people had been assessed and reviewed regularly to ensure people’s needs were safely met.
¿ People were receiving their medicines as prescribed by health care professionals.
¿ There were procedures in place to reduce the risk of the spread of infections.
¿ Assessments of people’s care and support needs were carried out before they moved into the home.
¿ Staff received training and support relevant to people’s needs.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
¿ People were supported to maintain a balanced diet.
¿ Staff treated people in a caring and respectful manner.
¿ People were consulted about their care and support needs.
¿ People were supported to participate in activities that met their needs.
¿ End of life care and support was provided to people and their family members when required.
¿ People knew how to make a complaint if they were unhappy with the service.
¿ There were effective systems in place to assess and monitor the quality of the service.
¿ The home worked in partnership with health and social care providers to plan and deliver an effective service.
¿ The provider took people and their relatives views into account through satisfaction surveys and meetings. Feedback from the surveys and meetings was used to improve on the service.
¿ Management support was always available for staff when they needed it.
Rating at last inspection: Good (Report published on 7 September 2016).
Why we inspected: This was a planned inspection based on the last inspection rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect the service sooner.