The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Dawson Microsurgery

The General Medical Centre, Surgery Lane, Hartlepool, Cleveland, TS24 9DN (01429) 282800

Provided and run by:
Dawson Microsurgery

All Inspections

During a check to make sure that the improvements required had been made

We found that the provider had ensured that the appropriate health and safety checks had been carried out. This made sure that people who used the service were protected from the risks of harm from an unsafe environment, including equipment.

Staff had received training to make sure they were aware of the action to take in the case of a fire should people need to evacuate the building.

24 September 2013

During a routine inspection

During the inspection we visited the clinic and spoke with Dr Andrew Dawson and the secretary. On the day of the inspection there weren't any surgical procedures taking place so we contacted people who had used the service after the inspection. We spoke with three people who told us that they were very happy with the care and treatment that they had received. One person said, 'I was very impressed by the service.' Another person said, 'We went through my medical history, consent and all of the relevant paper work. The procedure was explained to me thoroughly in fact a diagram was drawn to help me understand more clearly. The nurses were very jovial and put me at ease.'

We saw that there were sufficient staff employed and that there were effective recruitment and selection processes in place.

We found that the service was accessible and the layout was suitable for the service it provided. However, checks of the building and equipment were not up to date.

3 April 2012

During an inspection looking at part of the service

We spoke with three patients and a relative of a patient who had been present on the day of the procedure. The feedback received was positive. Comments included:

"I was sent a pack which included what I needed to be aware of prior to my operation. They explained things again on the day."

"I spoke to them during my initial enquiry, had lengthy conversations and asked lots of questions which were answered in detail. I received the paperwork prior to the procedure so I had plenty of time to read through it and ask questions if I needed to. On the day itself Dr Dawson went through the information and I signed my agreement."

"The care was brilliant throughout, no problem at all."

"The care was of a very high standard, there was a lovely comfortable seating area for my partner to wait in and for all it was a clinical procedure they were very open and warm. It's a lovely set up."

"The staff were nice and they made me feel at ease, I can't fault them at all" and "The staff are amazing, they make you feel very comfortable and the care was very person centred."

"I received a telephone call the next day, and further contact following that. I also received a survey following my discharge."

"I was discharged with an information booklet and given Dr Dawson's personal mobile number. I was told I could ring him at any time. I also received a follow up call the next day."

17 January 2012

During a routine inspection

"They explained the procedure fully and I signed consent to my treatment. The clinic maintained my privacy and I don't think that could have been improved upon."

"I was able to choose my date for the procedure and I was treated with dignity and respect throughout."

"I am recovering well and the pain has been considerably less than the previous reversal."

"I was given information and advice regarding follow up care. I can't fault it. It was a really excellent service. They took time to explain before hand and then returned my call when I rang them following the procedure."

"I was given a post operative pack afterwards, everything was detailed there including a list of do's and don'ts. Dr Dawson put his home and personal mobile number on it which I thought was excellent. No improvements it was just right. Wonderful 10 out to 10."

"They explained drugs and everything really well. There should be a bit more aftercare, for example a phone call."

All of the people we spoke with said that both the waiting area and the clinic were clean when they visited.

"The day was put at ease with the two nurses who talked, laughed and generally made me feel comfortable right from the start. Dr Dawson was also very friendly and made me feel comfortable."

"Staff brilliant, absolutely marvelous."

"Absolutely lovely staff, I was nervous and they were very good at explaining what they would do and why. The two nurses were lovely and funny helped me to relax."

"The staff were fantastic."