Archived: Winnex Care Limited

We were unable to speak to most people who used the service despite making attempts to speak to them. One person we spoke to whose first language was not english indicated they were happy with the service. One person's relative we spoke with told us their carer was "alright" and told us the staff member provided the care and support they needed them to. We also spoke to a social worker who oversaw the care two people received. The social worker told us that the feedback they had received about the service had been "fairly positive" and that people were "fairly happy" with the care they received.

We found that people's care needs were assessed, but sometimes people's care plans lacked detail which meant there was a risk of unsafe or inappropriate care being delivered. The provider carried out risk assessments but not all risks had been identified or assessed and risk assessments did not always provide information on how risks could be prevented or reduced. The provider had not ensured that staff were always adequately checked before they began work and we found staff were insufficiently inducted, trained and supervised.

We were able to speak to one person's family who told us they were happy with the service that had been provided. They told us they felt the staff were good and they carried out the tasks they were meant to. We were unable to contact the other two people the provider had recently delivered a service to.

We found the provider had assessed people's needs before delivering a service to them, however they had not always considered the risks to people and their staff. The provider had not followed appropriate recruitment procedures which meant staff began delivering a service to people without being checked to see if they were appropriate to do so. Staff had not been adequately trained before delivering a service to people and staff were inadequately supported to carry out their roles.