The Care Quality Commission
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Archived: Creating Lifestyles Limited - Slough DCA

24 Ragstone Road, Slough, Berkshire, SL1 2PU (01753) 575298

Provided and run by:
Creating Lifestyles Limited

All Inspections

28 November 2012

During a routine inspection

People who received care and support from Creating Lifestyles told us they were supported by staff to make decisions. We saw a number of interactions between staff and people receiving support. In some cases these were in situations where staff had to calm and reassure people who had become agitated or ill at ease. In each case the approach had been professional and appropriate.

People told us they were able to talk about their care needs and how they wanted them met. The care plans we saw included detailed assessments of need. All of the people we spoke with told us they were satisfied with the support they had received. We saw evidence of the involvement of people receiving support in drama clubs and one person was in appropriate employment for three days each week. People told us they felt safe living in their supported accommodation. One person told us they thought the staff were "ok" and they got on well with them.

We spoke with staff, including those who had quite recently joined the staff team. They told us they had undertaken induction training which included safeguarding, health and safety and moving and handling.

People who received care and support told us they had meetings each week to discuss any issues or concerns. During our visit we saw three people who had come to talk to the manager. They appeared at ease and relaxed in their conversations.

3 November 2011

During a routine inspection

People who use the service told us they had been involved in discussions about their care and were able to make choices. They said they had been given the opportunity to ask questions and share their views during meetings with their care workers and the manager. In general, they felt that staff treated them with respect.

People told us they had been able to talk with staff and other people who use the service before starting their care and had found this useful. They said that they were encouraged to do the things they liked and enjoyed by the service.

People said that in general they felt safe and that their money and possessions were secure. They told us that staff appeared qualified and well trained in supporting them. They said they were able to share their concerns with the manager who was very approachable.