All inspections: Here 4 You Domiciliary Care Agency

Here 4 You Domiciliary Care Agency provides support including personal care to people living in their own homes. This announced inspection took place on 24 November 2014. At the time of the inspection two people received support with personal care from the service. The previous inspection of the service took place on 2 December 2013 when it was found to meet all the regulations inspected at that time.

The provider of the service is in day to day contact with people. Consequently, the Care Quality Commission does not require the service to have a registered manager.

The service met people’s needs safely. People told us the service was reliable and people received their support visits as planned and staff had sufficient time to give them the assistance they required. The provider had ensured through the use of robust recruitment procedures that staff were suitable for their work role. Risks to people were assessed and plans were put in place to reduce the likelihood of them experiencing harm.

The provider had ensured staff received training and support to carry out their duties. People told us they received the help they wanted and the provider and staff listened to them. They said staff were caring and polite and they had positive relationships with them. People’s support was regularly reviewed to make sure it was appropriate and met their needs. The provider checked the quality of the service people received by observing how staff supported people.

We visited the agency's office. We spoke with the registered manager, two members of staff. We spoke on the telephone with one person who used the service and a relative of a person who used the service. People we spoke with said they were happy with the care and support provided. A person who spoke with us said "The staff do a good job, they help with everything and they are willing."

We looked at people's care plans which showed that their care and support had been discussed and agreed with them.

We saw the agency had medicines procedures in place and staff had undertaken training in medicines administration.

The agency had safeguarding procedures in place, staff had received training and they knew how to raise concerns if they needed to.

We found that the agency employed sufficient numbers of staff to meet the needs of people who used the service. People we spoke with told us they received their visits and they were visited by regular staff who were familiar to them.

People were supported by staff who were appropriately trained. The manager monitored staff's care practices when they cared for people in their home.

The agency had systems in place to seek the views of people who used the service and acted upon them. A person we spoke with said" The manager rings me and asks if there is anything I need. "

Our visit was announced due to the agency being very small and managed solely by the proprietor from her own home. There were four people using the service at the time of our inspection. We met with the registered provider; spoke on the telephone with two people who used the service and two members of staff.

People we spoke to were pleased with the service they were receiving and that they always had the same carers. One person using the service told us,' They have made a difference. She (name of carer) is a lovely woman, we have a giggle and a good old laugh.'

People told us that the provider kept in touch with them on a regular basis, that they could voice their concerns and had confidence that any problems would be dealt with appropriately.

People using the agency had support plans in place, which were current and outlined their agreed care arrangements. One person told us staff always wrote in their book after each visit.

Staff felt they were supported by the manager and had regular training to support them in their role.

The reader should note that the agency was not providing a personal care service at the time of our review and certain outcomes could not be fully assessed.

Our visit was announced due to the agency being very small and managed solely by the proprietor from her own home. We asked the provider to complete a self assessment for nine of the outcomes prior to the visit. This information is used to help us reach a decision about whether the service is meeting the essential standards. The returned Provider Compliance Assessment (PCA) was informative although did not reflect the actual service being provided by the agency but more about the intentions once a personal care service is offered.

We spoke to relatives of the two people who use the service for domestic tasks only. Comments about the agency were complimentary. 'They do a good job and keep the house clean. The carer is always on time and very patient with my X.'

Archived: Here 4 You Domiciliary Care Agency

All Inspections

24 November 2014

During an inspection looking at part of the service

2 December 2013

During a routine inspection

1 February 2013

During a routine inspection

13 June 2011

During a routine inspection