You are here

Inspection Summary


Overall summary & rating

Good

Updated 4 September 2018

Kendall House provides accommodation, personal care and support for up to 8 people. People who live at the home have a learning disability. There were seven people accommodated at the time of the inspection. This was an unannounced inspection, which meant the staff and provider did not know we would be visiting.

People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. These core values were very much part of living at Kendall House as evidenced in the main body of the report.

People were treated in a dignified, caring manner, which demonstrated that their rights were protected. Where people lacked the capacity to make choices and decisions, staff ensured people's rights were protected by involving relatives or other professionals in the decision making process.

People remained safe at the home. There were sufficient numbers of staff to meet people's needs and to spend time socialising with them. Risk assessments were carried out to enable people to receive care with minimum risk to themselves or others. People received their medicines safely.

People were protected from the risk of abuse because there were clear procedures in place to recognise and respond to abuse and staff had been trained in how to follow the procedures.

Systems were in place to ensure people were safe including risk management, checks completed on the environment and safe recruitment processes.

People continued to receive effective care because staff had the skills and knowledge required to effectively support them. People's healthcare needs were monitored by the staff. Other health and social care professionals were involved in the care and support of the people living at Kendall House. Staff were proactive in recognising when a person was unwell and liaised with the GP and other health professionals. Professionals were very complimentary about the service, the welcome they received and how they supported people.

The home provided an extremely caring service to people. People, or their representatives, were involved in decisions about the care and support they received. Staff were very knowledgeable about the people they supported. People were treated with kindness and there was a happy inclusive atmosphere in the home. Family and friends were part of life at Kendall House and were made to feel welcome. Feedback was extremely positive about the care and support people received. It was evident that people were seen as individuals and the focus of their care. There was a culture that had been embedded where Kendall House was viewed as people’s home rather than a care home. People were encouraged to try new things, voice their opinions and their independence promoted.

People received a very responsive service. Care and support was personalised to each person. People were assisted to take part in a variety of activities and trips out. Relatives were very complimentary about the service and the activities available to people and the ways that they were continuing to support people in finding appropriate activities. Staff were responsive to people’s changing health care needs. Peopl

Inspection areas

Safe

Good

Updated 4 September 2018

The service continues to be safe.

Effective

Good

Updated 4 September 2018

The service continues to be effective.

Caring

Good

Updated 4 September 2018

The service continues to be caring.

Responsive

Good

Updated 4 September 2018

The service continues to be responsive.

Well-led

Good

Updated 4 September 2018

The service continues to be well led.