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Inspection report

Date of Inspection: 31 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF

Overview

Inspection carried out on 31 July 2013

During a routine inspection

People that were home during our visit remembered us from previous inspections and were relaxed in our company. We were welcomed by them and they wanted to share with us their news. They told us about how much they liked their new �hobbies room� and how they enjoyed a recent holiday they had all taken.

During the first part of our visit we were assisted by two permanent members of staff. They were knowledgeable about people they supported and provided us with useful information about their experience and views about the quality of service provided.

It was evident they enjoyed working in the home and supporting people. They told us that staff morale was �very good�, they felt �motivated� and that they were supported by the manager and team leader. The manager and team leader role had been established for approximately six months.

Staff said that the leadership and continuity had made the home a �settled, happy place�. They felt this was because of the management�s �quality of knowledge and skills�, �they listened to new ideas from residents and staff� and �they worked shifts and were part of a team�. The manager and team leader were available towards the end of our visit. It was evident they had established a positive working relationship which reflected in the care, support, kindness and attention that people received. They were enthusiastic about their role and responsibility and shared with us how they wanted to continue to improve services provided for people.