Iden Manor Nursing Home

Updated 22 May 2025

We carried out this responsive assessment between 29 September and 16 October due to concerns received about the service, specifically regarding risk management and the quality of care provided to people. Iden Manor Nursing Home provides accommodation and personal/nursing care to up to 51 people. At the time of our visit 50 people were using the service. We spoke with people who use the service, their relatives, staff, and the registered manager. We received feedback from professionals involved in the service. We reviewed people’s care records, staff records and records relating to the management of the service. We observed staff supporting people in communal areas.

Risks to people were assessed and managed effectively to reduce harm to them. There were systems and processes in place to safeguard people from the risk of abuse. Incidents and accidents were investigated, and lessons were shared with staff to improve their learning when things went wrong. People’s medicines were administered and managed safely. There were enough suitably skilled and qualified staff including registered nurses available to support people safely. Staff were safely recruited and supported with training to be effective in their roles. Registered nurses received clinical support and supervision and the training to maintain their professional development and ensure their registration remained current.

Infection control procedures were followed. Health and safety checks were completed looking at various aspects of the service.

The service had effective systems to monitor the quality and safety of the service. The quality of the service was regularly assessed using various means including audits, checks and quality reviews. There was visible leadership in the service and staff told us they felt supported in their roles. Staff knew and felt confident to speak up if they needed to. People were asked for their views, and their feedback was used to develop the service. The registered manager understood their roles and promoted the vision and values of the organisation. The provider was committed to continuously improving the service and care provided to people. They were working towards achieving accreditation to the Gold Standard Framework status. They partnered with various agencies and organisations to develop ways to improve the service.

Updated 22 May 2025

People and their relatives were positive about the service. They told us they felt safe in the service and staff promoted their safety. They told us the management of the service was proactive and managed the service effectively. Feedback received from people and their relatives about their experience in the home included, “I am really happy with the care in this home.” “They are in constant communication and make me feel very included. They take the time to contact us and explain any changes which they are making.” “They have relatives meeting which we can attend… they also send out a feedback form so you can feedback and express your views etc. and we also had a survey sent out too.” “The nursing team are brilliant as are all the staff members.” “Communication is amazing, and the management and staff are very approachable. I can speak to them or email them at any time. There is nothing that I'd improve upon. The staff are very caring they are all lovely and a lot of the staff have been there for a long time so that helps, I have only positive thoughts about the care home and feel loved one is very safe and well looked after there.”