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Inspection Summary


Overall summary & rating

Good

Updated 15 June 2019

What life is like for people using this service:

People received caring and compassionate care from kind and committed staff. The registered manager and management team led by example.

People were complimentary about the care they received and about the quality of staff. People told us staff listened to them and provided care in the way they wanted.

Staff recognised what was important to people and ensured an individual, person-centred approach, that met people’s needs. People and their relatives had been supported to develop clear care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

Staff respected people’s privacy and dignity. People were supported to be as independent as possible.

The registered manager ensured people received safe care and treatment. People felt safe when staff were staying in their home and providing care. People received support to take their medicines safely.

Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff took action to manage these risks effectively.

People’s rights to make their own decisions were respected. People were supported to maintain good diet and access health services if needed.

The service was well-led. The provider’s quality assurance processes were effective and there was a focus on continuous improvement. The registered manager provided good support for staff to be able to do their job effectively.

More information is in Detailed Findings below.

Rating at last inspection:

Good. Report published 08/11/2016.

About the service:

Oxleycare Limited is a domiciliary care agency (DCA). The service provides live-in personal care to people in their own homes. At the time of our inspection the service provided personal care to 28 people. The service also provided domestic support for a further four people, but this aspect of the service was not included in the inspection.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform when the next inspection should take place.

Inspection areas

Safe

Good

Updated 15 June 2019

The service remained good.

Details are in our good findings below.

Effective

Good

Updated 15 June 2019

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 15 June 2019

The service remained caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 June 2019

The service remained responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 June 2019

The service remained well-led.

Details are in our Well-led findings below.