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Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

About the service:

Cameron Lodge is a ‘care home’ and is registered to provide accommodation and personal care for a maximum of 12 people. The accommodation is a house and two bungalows on the same site, with each one having separate and adapted facilities.

At the time of the inspection, four people lived in the house and three people lived in each bungalow. Although in total 10 people used the service, only seven people received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. People using the service had a range of conditions including learning and physical disabilities, some people also had mental health needs.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensured that people who used the service could live as full a life as possible and achieve the best possible outcomes that included control, choice and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People’s experience of using this service:

People were treated with kindness, respect and compassion. Staff listened to people, answered questions and took interest in what people were saying. People were supported to express their views and, where possible, were actively involved in making decisions about their care and support. People's privacy, dignity and independence were respected and promoted. One person told us, “I am supported well by the staff.”

Medicines were stored and managed safely. There were policies and procedures in place for safe administration of medicines. People received their medicines when they needed them from staff who had been trained and competency checked.

People were protected from abuse. Staff had received regular safeguarding training. They knew how to identify potential signs of abuse and how to report any concerns. Risks associated with people’s care had been identified and full risk assessments were in place. Risks to people and the environment were also assessed and minimised.

Staff were knowledgeable about the Mental Capacity Act 2005. They knew to seek consent for care and knew the process to help those who lacked capacity to make decisions. People’s needs were met by the adaptation and design of the service. The service was clean and staff correctly observed infection control and prevention measures.

People had developed good relationships with staff, they were knowledgeable about people’s support needs, as well as their likes, dislikes and interests. Staff were responsive to changes in people's health needs. People had access to GP’s and specialist healthcare services. Their health and wellbeing was supported by prompt referrals and access to medical care if they became unwell.

The registered manager recruited staff with relevant experience and aptitude to work with people. New staff were given an induction and all staff received on-going training. There were enough staff to keep people safe and meet their needs.

People felt included in planning their care. People were supported to live the lifestyle of their choice, culture and religion were actively considered and supported. People told us they felt listened to by staff. People’s needs were assessed, and their care was delivered in line with current legislation. Some people were supported by advocates and relevant person representatives. These are independent supporters who ensure people’s wishes are known and accommodated.

People received a service that met individual needs and helped them to achieve their goals and ambitions. People were encouraged to be as independent as possible. One person told us, “I have a job here that I am paid to do.”

People enjoyed the food provided, staff supported people to maintain a balanced diet, monitored their nutritional he

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well-led.

Details are in our well-Led findings below.