Archived: Upfield

All Inspections

9 February 2012

During a routine inspection

Some people who use services at Upfield are not able to use verbal forms of communication. Observation showed that the people living there had their own style of communicating, for example, the use of body language, facial expressions or other forms of behaviour which staff clearly understood and responded to. We observed that people who use services were given time to express their needs, were being involved in making day to day decisions and supported in a way that was mindful of their rights to respect, dignity and privacy. People using services appeared relaxed, content and at ease in their surroundings.

See full summary of 9 February 2012 report See shortened summary of 9 February 2012 report

Reports under our old system of regulation

These older reports are from our old approaches to inspection, including those from before CQC was created.