Archived: Brookfield

Relatives spoken with said that they were happy with the care their loved ones received. They told us, "X' seems really happy and content at Brookfield', 'Overall we are happy with the care and support staff provide,' and 'X... has good relationships with staff and has blossomed at Brookfield.'

During the inspection we spent time sitting with people in the communal areas of the home. We found that care and support was offered appropriately to people.

We found that before people received any care or treatment they were asked for their consent and the staff acted in accordance with their wishes.

We found that people's needs were identified in care plans. Records showed and people told us that they had been involved in the care planning process. People told us that they had regular access to healthcare professionals.

We found that medicines were being obtained, recorded, handled, dispensed and disposed of in a safe way.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

People we spoke with said that they had no complaints or concerns about the home.

We spoke with staff and they told us that they enjoyed working at the home and feel that there is 'high quality care here'.

We looked at all the care plans of the people who used the service. We saw that they covered a lot of areas and were tailored to meet the needs of the individual. We saw that risk assessments were in place and plans developed to reduce the risk of harm to the person.

The staff we spoke with told us that they had training in safeguarding and were able to tell us what they would do if they had any concerns. We saw that there was a corporate safeguarding policy and whistle blowing policy in place to support and protect the staff.

We saw that staff had regular supervision and an annual appraisal. The staff we spoke with told us that they received good support from the manager and they described the team as a 'family unit'.