You are here

Inspection Summary


Overall summary & rating

Good

Updated 20 January 2021

Riverside House is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Riverside House is a care home registered for 13 people with learning disabilities. At the time of our inspection there were 12 people using the service.

We found the following examples of good practice.

¿ During a recent Covid-19 outbreak in the service, the provider followed their contingency plan for an outbreak to ensure people were supported by adequate numbers of staff.

¿ Staff had used a ‘Virtual Covid ward’ during the outbreak following referral from a GP. Staff monitored and reported people’s oxygen levels to a 'virtual Covid ward,' which enabled the early detection of deterioration in people’s health and to implement rapid intervention and treatment.

¿ Staff ensured the service was regularly cleaned and the environment was adequately ventilated.

¿ The service had established a procedure to prevent visitors from catching and spreading infections. A room had been utilised to enable the screening of visitors to the home with a separate entrance and facilities for changing clothes and donning and doffing Personal Protective Equipment (PPE).

¿ People were supported to stay socially engaged and not to become lonely. Staff helped people keep in touch with family members and to join in socially distanced group activities, or one to one activities, with a staff member.

¿ People's and staffs' temperatures were checked regularly, as well as monitoring for other Covid-19 related symptoms.

¿ The service had worked to enable people using the service to receive regular testing for Covid-19 taking into account their mental capacity and best interests.

¿ The service had had ensured communal space in the home was used to ensure people had a variety of settings for activities. This included setting up a café area in the basement for people to use for drinks and meals as an alternative to the dining room.

¿ Information was made available to people in a suitable format to explain why staff are wearing PPE.

¿ De-cluttering of some areas had been completed to enable more effective cleaning.

Inspection areas

Safe

Good

Updated 20 January 2021

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 20 January 2021

Caring

Good

Updated 20 January 2021

Responsive

Good

Updated 20 January 2021

Well-led

Good

Updated 20 January 2021