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Inspection Summary


Overall summary & rating

Good

Updated 17 October 2017

Riverside House is a residential care home for 13 people with learning disabilities. At the time of our inspection there were 12 people using the service.

At the last inspection on 21 May 2015, the service was rated Good. At this inspection we found the service remained Good.

Staff and management understood how to protect people from harm and abuse. Risks to people's safety were identified, assessed and appropriate action taken. People’s medicines were safely managed. People were supported by sufficient staff who had been recruited using thorough checks.

People were supported by staff who had training and support to maintain their skills and knowledge to meet their needs. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were treated with dignity, respect and kindness and were involved in the planning and review of their care and support. People were supported to maintain and develop their independence.

People received individualised care which reflected their personal preferences, wishes and routines. There were arrangements to investigate and respond to complaints.

The registered manager was visible and accessible to people and staff. Quality checks were made with the aim of improving the service in response to people's needs.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 17 October 2017

The service remains Good.

Effective

Good

Updated 17 October 2017

The service remains Good.

Caring

Good

Updated 17 October 2017

The service remains Good.

Responsive

Good

Updated 17 October 2017

The service remains Good.

Well-led

Good

Updated 17 October 2017

The service remains Good.