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Westgate House Care Centre Good

All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 30 May 2012
Inspection Report published 30 May 2012 PDF

Overview

Inspection carried out on 2 May 2012

During a routine inspection

Three people told us that they the home was a good place to live in. One person commented: �It is wonderful here, they are very kind and help us how we want.� All three people told us that staff respected them, asked them if they were happy with care and listened to them. All three people felt safe. One person explained that they would tell the unit manager (calling them by names) if, �there was any problem, or we wanted something, or to say what we want.�

People explained that they had an opportunity to express their views through their residents meeting, that they called �Residents Committee�, through �Residents and Families Meeting�, through yearly survey or speaking directly to unit managers. One person explained how appreciative they were when staff helped them write their views on the written survey form.

Several people told us that they preferred to sleep with their bedroom door open, but when staff were helping people with personal care the doors were closed to ensure respect for people privacy and dignity. One person wanted to have their doors closed and staff respected this preference and kept the door closed.

Two people commented that staff were knowledgeable and skilled in helping them with all the tasks and particularly singled out the unit manager as, �Very well trained and skilled.�

All three people confirmed that they were consulted about their care plan when care plans were reviewed and stated that they had choice regarding their care and provision provided within the home.

One person stated that transport services that take them out were excellent and well coordinated. The same person explained that there were enough staff per each shift to respond when people called them.