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Westgate House Care Centre Good

All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 8 August 2013
Inspection Report published 08 August 2013 PDF

Overview

Inspection carried out on 26 June 2013

During a routine inspection

During a previous inspection on 23 April 2013 we found that people's dignity was not always maintained and staff did not always treat people with respect. We also found that people who used the service and their relatives did not always feel involved in the planning of care. We followed up with an inspection on 26 June 2013 and found that the provider had made improvements in these areas. People told us that they felt involved in their care, and that staff listened to their requests. One person told us, "My routine is set in stone, and the staff respect that, I know what I want, how I want it done and when. I like things done a certain way and it's important my wishes are followed."

We found that the provider had taken steps to improve the environment that people lived in. During our inspection on 26 June 2013 we found the home was clean, welcoming and free from odours. The provider had recruited further domestic staff, and had reviewed their use of detergents. One person who used the service told us that, �It is much nicer here now, I am happier to have friends and family visit me.�

We previously found during our inspection on 23 April 2013 that people's records were not stored securely. We also found that records relating to resuscitation of a person were not completed sufficiently. During our inspection on 26 June 2013 we found that the provider had taken action to remedy these issues. People's records were stored securely and documentation had been completed appropriately.