• Care Home
  • Care home

Kingfisher Nursing Home

Overall: Outstanding

Emmanuel Lodge, College Road, Cheshunt, Hertfordshire, EN8 9NQ (01992) 627939

Provided and run by:
Westgate Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 12 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 03 March 202 and was announced.

Overall inspection


Updated 12 March 2021

Kingfisher Nursing Home is a residential care home providing personal and nursing care to 19 people aged 65 and over at the time of the inspection. The service can support up to 22 people.

The home is purpose built and is arranged over one level.

People’s experience of using this service and what we found

People were at the very heart of this service and the staff team were highly motivated, dedicated and committed to provide compassionate care for people. Feedback from people and their relatives was exceptionally positive.

A culture of positivity and inclusivity was found throughout the home. The management and staff team worked tirelessly to find ways to ensure people experienced the best care and support as possible and to improve the quality of the service provided. The staff team demonstrated a 'can do' attitude to care which meant that opportunities for engagement and activity were created around people’s individual wishes. People were supported and encouraged to continue with interests they had prior to moving into the home and to experience new things to enhance their feeling of wellbeing.

People were treated with compassion, kindness and respect at the end of their lives. People’s relatives praised the staff for their empathy and support, both for the person and for their families when people reached end of life. People’s specific wishes regarding end of life were acted upon with dedication and commitment. The registered manager consulted with people and staff about decisions made in the home, it was clear that any changes made were centred around, and driven by, people’s wishes, health and wellbeing.

The service was exceptionally well-led. The registered manager continued to build on the culture of openness and transparency. There was an open and honest approach when further improvements were needed. Staff felt listened to, they said their opinions were valued and they felt truly supported both as staff members and as individuals. The registered manager’s open and supportive style of management empowered the people who used the service and the staff team.

The provider’s robust quality assurance systems promoted high quality care and helped to ensure that people received a safe and effective service that was caring and met all their needs with an holistic approach. The registered manager maintained a strong influence on people receiving excellent care and support by ensuring reflective practice opportunities were provided for staff. These were very effective in putting actions in place and learning into daily practice.

People were protected from the risk of abuse. Staff were trained in recognising and reporting any concerns. The provider operated a robust recruitment procedure to help ensure staff were suitable to work at the home. There were enough skilled and competent staff on duty to meet the needs of the people using the service. Risks to people health and wellbeing were assessed and care was planned to remove or reduce the level of risk. People received their medicines from staff who were skilled, and competency assessed to safely administer medicines. The environment was pleasant and bright creating a clean and fresh place for people to live.

People's needs were assessed so that they could receive the care and support they needed. Staff received the training they needed to support people's diverse needs. People were supported to eat and drink a balanced diet which met their needs and individual preferences. People were supported to maintain good health and prompt referrals were made to external professionals when health needs changed, or people became unwell. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.