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Inspection Summary


Overall summary & rating

Good

Updated 16 January 2020

About the service

Manor Care Centre is a residential care home providing personal and nursing care to 37 people aged 65 and over at the time of the inspection. The service can support up to 41 people.

People’s experience of using this service and what we found

People lived in a safe environment, the risks to their safety were assessed and managed to allow them to remain as independent as possible whilst staying safe. They were supported by a group of staff who knew their needs and had appropriate training for their roles. People’s medicines were well managed and they were protected from the risks of infection. Their nutritional and health needs were well managed and the environment they lived in was well maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us the staff team treated them with care and respect, and their views on their care were listened to. Staff showed a good awareness of supporting people’s privacy.

People received person centred care in a way of their choosing. Their care plans reflected their needs and staff had a good knowledge of people’s needs. People were supported to engage in social activities of their choice, and although people told us they had no complaints, there were processes in place to deal with any should they arise.

The service was well-led and the registered manager worked in an open way with people, their relatives, staff and health professionals to provide a good quality of life for people. There were quality monitoring processes in place to monitor practices and maintain good standards of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection .

The last rating for this service was Good (published 17 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 January 2020

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 16 January 2020

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 16 January 2020

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 16 January 2020

The service was well led .

Details are in our safe findings below.