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Inspection Summary


Overall summary & rating

Good

Updated 27 June 2017

Manor Care Centre is registered to provide accommodation and personal care for 41people. It can accommodate older people, people who live with dementia and people who need support to manage their mental health. At the time of our inspection visit there were 41people living in the service. Nearly all of them were older people most of whom lived with dementia.

The service was run by a company that was the registered provider. The company employed an operations manager who oversaw Manor Care Centre and a number of other similar services they ran. There was also registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the company (represented by the operations manager) and the registered manager we refer to them as being, ‘the registered persons’.

At the last inspection on 4 June 2015 the service was rated Good.

At this inspection we found the service remained Good.

This inspection was unannounced and was carried out on 17 May 2017.

Care staff knew how to keep people safe from the risk of abuse. Although people had been helped to avoid preventable accidents some parts of accommodation had not been well cleaned and did not have a fresh atmosphere. Medicines were safely managed and there were enough care staff on duty to provide people with the personal care they needed. Background checks had been completed before new care staff had been appointed.

Care staff knew how to support people in the right way. Although people had been helped to eat and drink enough the lunch-time meal was not well managed and was not an enjoyable experience for everyone. People had been helped to obtain all of the healthcare assistance they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People were treated with compassion and respect. Care staff recognised people’s right to privacy and promoted their dignity. Confidential information was kept private.

People had received all of the care they needed. Although care staff promoted positive outcomes for people who lived with dementia, more needed to be done to make it easier for people to find their way around their home. People had been offered opportunities to pursue their hobbies and interests and there was a system for quickly resolving complaints.

People had been consulted about the development of their home. Although quality checks had been completed some of them needed to be strengthened so that problems in the running of the service could be more quickly addressed. These included the shortfalls noted above and other concerns relating to the maintenance of the accommodation. Care staff were supported to speak out if they had any concerns and good team work was promoted. People had benefited from care staff acting upon good practice guidance.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 27 June 2017

The service remained Good.

Effective

Good

Updated 27 June 2017

The service remained Good.

Caring

Good

Updated 27 June 2017

The service remained Good.

Responsive

Good

Updated 27 June 2017

The service remained Good.

Well-led

Good

Updated 27 June 2017

The service remained Good.