Background to this inspection
Updated
16 January 2020
Background to this inspection
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Manor Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. This included information from local authority teams and statutory notifications from the service. These are notifications form the service to keep us informed of events at the service This information helps support our inspections and we used this to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with nine people who used the service, and one relative about their experience of the care provided. We spoke with three members of support staff, the registered manager and the regional manager
We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at staff files in relation to recruitment and staff supervision. We viewed a variety of records relating to the management of the service, including quality audits.
After the inspection
We contacted the provider to ask for further information to support our report which they supplied.
Updated
16 January 2020
About the service
Manor Care Centre is a residential care home providing personal and nursing care to 37 people aged 65 and over at the time of the inspection. The service can support up to 41 people.
People’s experience of using this service and what we found
People lived in a safe environment, the risks to their safety were assessed and managed to allow them to remain as independent as possible whilst staying safe. They were supported by a group of staff who knew their needs and had appropriate training for their roles. People’s medicines were well managed and they were protected from the risks of infection. Their nutritional and health needs were well managed and the environment they lived in was well maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us the staff team treated them with care and respect, and their views on their care were listened to. Staff showed a good awareness of supporting people’s privacy.
People received person centred care in a way of their choosing. Their care plans reflected their needs and staff had a good knowledge of people’s needs. People were supported to engage in social activities of their choice, and although people told us they had no complaints, there were processes in place to deal with any should they arise.
The service was well-led and the registered manager worked in an open way with people, their relatives, staff and health professionals to provide a good quality of life for people. There were quality monitoring processes in place to monitor practices and maintain good standards of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection .
The last rating for this service was Good (published 17 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.