Springbank Rest Home

Updated 6 March 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector, a medicines inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Springbank Rest Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Springbank Rest Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. Inspection activity started on 25 January 2024 and ended on 16 February 2024. We visited the service on 25 January and 13 February 2024.

What we did before the inspection

We reviewed information we had received about the service since the last inspection and gathered feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We looked around the service and checked the environment, equipment, and cleanliness to ensure the service was safe and fit for purpose. We observed the lunchtime meal and saw how staff interacted with people. We spoke with 13 people who used the service and 5 relatives about their experience of the care. We spoke with the registered manager and received 3 responses to the questionnaires we had emailed to staff for their comments about the service. We reviewed a range of records. This included 3 people’s care records, medicine administration records and 2 staff recruitment files. A variety of other records relating to the management of the service were also considered as part of the inspection. These included training records, policies and equipment servicing records.

Updated 6 March 2024

About the service

Springbank Rest Home is a residential care home situated in Heywood, Greater Manchester. The service is registered to provide care for 20 people. At the time of our inspection there were 20 people living at the home.

People’s experience of using this service and what we found

The provider had not ensured risks to people had been thoroughly assessed and reviewed. Medicines were not always managed correctly.

Improvements were needed with the oversight of the service, as governance processes, such as audits were not being carried out. This meant the concerns we found during our inspection had not been identified. Some areas of the service environment need redecoration and improvement.

People and relatives were very happy with the care and support given at Springbank Rest Home. People told us they felt safe and well looked after. We saw many caring interactions between staff and people during our inspection and there was a relaxed, welcoming atmosphere at the service.

People were safeguarded from the risk of abuse and there was a stable staff team with enough staff on duty to support people well. Appropriate checks had been carried out when new staff were recruited. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 April 2018).

Why we inspected

The inspection was prompted due to some concerns received about the governance of the service and the management of medicines. A decision was made for us to inspect. We undertook a focused inspection to review the key questions of safe and well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.

Please see the full report for further details. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Springbank Rest Home on our website at www.cqc.org.uk

Enforcement

We have identified breaches in relation to safe care and treatment and the provider's oversight and management of the service.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.