Archived: Unique Nursing Services Limited

'We are absolutely involved with planning the care of my relative. The staff and family work as a team. We have been fortunate with the staff we've got. The staff know how to meet all my relative's needs, like how to use the equipment or contact the GP or other anyone else if needed.'

We found that Unique Nursing Services took care to gain consent form the person who used the service and had regard for the opinion of the person's representative.

The service provided effective person centred care. Systems were in place to ensure that vulnerable adults were protected.

The service had a robust recruitment process.

We found that a detailed complaints policy was available and concerns raised were responded to appropriately and this information was used to influence the running of the service.

We found that Unique Nursing services provided a personalised service.

We found that staff received training and were supported to work effectively.