6 November 2014
During a routine inspection
The inspection took place on 6 November 2014. It was an unannounced inspection.
Clarendon House provides personal care and accommodation for up to 23 older people including those with dementia. The home is an adapted two floor building with bedrooms on both floors. The home is suitable for people with limited mobility. At the time of our inspection there were 22 people living at Clarendon House.
The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who lived at Clarendon House told us they felt safe. Care staff understood their responsibilities around keeping people safe and understood what constituted abuse or poor practice. There were systems and processes in place to protect people from the risk of harm. These included a robust staff recruitment procedure and an effective procedure for managing people’s medications safely.
The registered manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Care staff understood how people made decisions about their daily lives and assessments were in place for people’s individual capacity to make specific decisions. Where people did not have capacity, decisions were taken in ‘their best interest’ with the involvement of family and appropriate health care professionals.
People had enough to eat and drink during the day and were supported to manage their health care needs to maintain good health. Care plans and assessments contained detailed information that supported staff to meet people’s needs.
People told us staff were respectful towards them. We observed staff were caring and supportive to people throughout our visit. We saw staff respected people’s privacy and dignity when providing care to people. People told us there were enough suitably trained staff to meet their individual care needs.
Everyone we spoke with considered staff to be kind and helpful. Staff understood how to treat people with dignity and respect. People said they felt listened to and were confident they could raise any concerns with the registered manager.
People who lived at the home, relatives and care staff said the home was well managed. People said there was a ‘friendly’ atmosphere. There were systems in place to monitor the quality of the service.