All inspections: Dalkeith Residential Care Home

We found that the provider was providing a service which had respected the privacy and dignity of people who used the service. Assessment and reviews had consulted with people who used the service and recorded how they wished to be supported. People told us: 'staff are very helpful" and how' I like living here and that staff listen to me". Monitoring by senior staff had ensured that staff followed support plans and respected the wishes of people using the service. There was an ongoing recruitment process, and review of staffing numbers, to ensure that there were sufficient skilled and experienced staff to safely meet the needs of people who used the service. A member of staff with responsibility for activities was also being recruited. The standard of induction and subsequent training for staff was good. The frequency of staff supervision however, needs to be addressed by the manager. There had been significant investment in the environment, with further work planned over the coming weeks.

In summary, this inspection found that Dalkeith was providing a good standard of care and support to the people using their services.

People we spoke with made a number of comments about the quality of care they receive. These included, "it is a fair substitute to being at home", "the food is excellent always get a choice". One person told us, "the staff are all very friendly and nice, they try and do everything the best they can" and "this is my home" . Another person said, "staff are great, immensely helpful" and "I always get the help I need".

Some of the compliments the home had received:

"A lovely atmosphere, everyone seems happy here"

"the way the carers are always ready to help us and always there if you need them".

"Staff were kind and attentive to her every need and I cannot praise them enough"

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Dalkeith Residential Care Home

All Inspections

17 January 2013

During a routine inspection

22 March 2012

During a routine inspection

Reports under our old system of regulation