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Rookwood Residential Home Good

Inspection Summary

Overall summary & rating


Updated 31 December 2019

About the service

Rookwood Residential Home is a residential care home providing personal care to 22 people aged 65 and over at the time of the inspection. The service can support up to 25 people.

The home is a large detached property spread over two floors with a large well-maintained garden and patio. The home provides care and support to some people living with dementia.

People’s experience of using this service and what we found

People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were enough staff available to meet people’s needs promptly. People received their medicines safely. Incidents and accidents were investigated, and actions taken to prevent a reoccurrence. Infection control procedures were followed by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat and drink well and were provided with healthy choices. People were supported by staff who received regular training to meet their needs. Health needs were acted upon and referrals were made promptly to other services.

People received kind and compassionate care. Comments from people included, “I’m as happy as I’ll be. Staff are very kind. They always greet me as if I’m an old friend” and “I can’t fault it here. They are all so caring and helpful.” People’s independence was promoted by staff. People were treated with respect and dignity and supported to make decisions about their care.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People’s concerns and complaints were listened to and used to improve the service they received. People received compassionate support at the end of their lives.

The manager was well regarded and had a clear vision for the service which was understood by the staff. One person said, “She’s very nice, precise and correct. She knows what she’s doing.”

There were effective quality assurance systems in place that were used to drive service improvements.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 28 June 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 December 2019

The service was safe.

Details are in our safe findings below.



Updated 31 December 2019

The service was effective.

Details are in our effective findings below.



Updated 31 December 2019

The service was caring.

Details are in our caring findings below.



Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 31 December 2019

The service was well-led.

Details are in our well-Led findings below.