19 February 2019
During a routine inspection
The Blundellsands Classic provides personal care and support to people in their own homes. People who used the service lived on site in their own private apartments or bungalows within the grounds. There are communal areas for the use of people who live independently within the grounds. The service provides 24-hour staffing for emergency support. At the time of the inspection the service was supporting four people.
People's experience of using this service:
People told us that they felt safe with the support they received from the staff. Care records provided detailed information around people's individual risks in order for staff to keep them safe from avoidable harm. Person centred care was delivered, giving people choice over the time they received support for their daily routines in line with their preferences.
Staffing levels were appropriately managed and people received care and support from regular staff. Enough staff were employed each day to meet people's needs. People and their relatives told us that care and support was provided in a safe manner.
Recruitment processes were robust. The necessary pre-employment checks were completed and people received care from staff who were suitable to work in adult social care environments.
Staff received regular training, supervision and appraisals to ensure they had the necessary knowledge and skills to effectively support people.
Processes and systems were in place to ensure people received their medicines from trained and competent staff.
People's overall health and well-being was effectively assessed and managed. Referrals were made to external healthcare professionals accordingly.
People were supported with meals, drinks and snacks, as required.
People were supported in a kind, caring and compassionate manner. Staff were familiar with people's support needs. People's privacy and dignity was respected when care was provided to them.
The registered provider had a complaints policy in place. People and relatives knew how to make a complaint if they needed to. However, no-one had made a complaint for some time. We received positive feedback about the quality of care and support people received.
More information is in Detailed Findings below
Rating at last inspection:
Good (Report published 13 October 2016)
Why we inspected:
This was a planned comprehensive inspection to check that this service remained Good. It is the Care Quality Commissions (CQC) methodology to re-inspect 'Good' providers within a 30-month timescale.
Follow up:
No concerns were raised within this inspection. We will therefore aim to re-inspect this service within 30 months. We will continue to monitor the service through the information we receive. If any concerning information is received we may inspect sooner.