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Prestige Nursing Ipswich Good

Inspection Summary


Overall summary & rating

Good

Updated 22 May 2019

About the service: Prestige Nursing Ipswich is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection it was providing care to 46 people.

People’s experience of using this service:

People were supported to be safe in their home and there were sufficient staff employed to fulfil people’s arranged care visits.

Risks to people’s health were assessed and clearly documented in the care plan.

People received their medicines as they were prescribed.

Staff understood their responsibilities to prevent the spread of infection whilst working between people's homes.

Incidents and accidents were monitored to inform practice and make improvements to the service.

People’s personal needs were assessed and care was provided to them with their consent.

Staff continued to receive the training and support they needed to carry out their roles.

People were supported to access health care services when they needed to.

Staff continued to support people by providing food and drinks to them of their choice.

Staff informed us they had positive working relationships with health care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Staff helped people to remain independent and promoted their dignity.

People's privacy was respected and their personal information was kept securely.

Each person had an individual care plan including an assessment of their needs, risk assessment and detailed information about how to achieve agreed goals.

The service had a complaints policy of which people were aware.

There were on-call arrangements so that senior staff were always available to support as needed.

Senior staff sought the views of the people using the service through surveys.

Governance arrangements were in practice. Regular audits identified any shortfalls in provision of care.

Rating at last inspection: At our last inspection on 13 September 2016 the service was rated overall Good. The key question of Responsive was rated Requires Improvement. The report was published on 5 November 2016.

Why we inspected: We inspected the service as part of our inspection schedule methodology for ‘Good’ rated services.

Follow up: We will continue to monitor the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 22 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 22 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 22 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 22 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 22 May 2019

The service was well-led

Details are in our Well-Led findings below.