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Inspection carried out on 6 October 2017

During a routine inspection

Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

Inspection carried out on 16 March 2015

During a routine inspection

The inspection took place on 16 March 2015 and was unannounced. The service is a domestic style property in a quiet residential area, which provides accommodation and personal care for up to 14 people who have a learning disability. The home had been owned by the same family for more than 20 years and had a manager who was registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

There was a small team of ten staff, all of whom had completed a National Vocational Qualification (NVQ) in care at level 2, 3 or 4. During our visit we saw that there were enough staff to support people and meet their needs, and everyone we spoke with considered there were enough staff. The staff had received training about safeguarding and about a range of other subjects relevant to their work. Most people had lived at Newhaven Care for many years since leaving hospital accommodation and most members of staff had worked there for a long time.

We saw that the home was clean and well-maintained. Records we looked at showed that required safety checks for gas, electric, and fire safety were carried out. We found that medicines were managed safely and records confirmed that people received the medication prescribed by their doctor.

People were registered with a local GP practice and had an annual health check carried out by the primary care team. People had access to community health services including chiropody and dentistry. District nurses supported people who had health needs. The home also received support from community mental health services. The care plans we looked at gave details of people’s health needs and medication, and information about the person’s life and their preferences. People had a 'Health Passport' that gave information about their special needs and could be used by medical services such as doctor, dentist or hospital staff. A daily diary was kept for each person and recorded what they had done and how they had been feeling each day.

The home had use of a minibus and people who wished to went out to use leisure facilities in the

community including the local theatre. People were encouraged to complete satisfaction surveys and we saw that people who lived at the home who were able, relatives, and visiting professionals had completed questionnaires. The expert by experience considered “All in all I felt that it was a good home and that they looked after the residents well.”

Inspection carried out on 26 July 2013

During a routine inspection

People living at Newhaven Care had a learning disability and most had lived at the home for a long time. When we visited on 26 July 2013 there were eleven people living at the home. Most people had limited verbal communication, however the staff working at the home were able to understand people�s needs and choices and there was evident warmth and respect between the staff and the people who lived at the home. We spoke with a relative of a person who had lived at the home for many years. The relative told us:

�They treat him very well, they are very good to him. He would tell me if there were any problems and I can speak to Cathy (the manager) any time.�

We spoke with a consultant psychiatrist who told us that they had a number of patients from Newhaven Care over the years. They considered that the manager and staff were very good and always brought relevant information to appointments. They had no concerns about the support people received at this care home.

We spoke with one person who lived at the home and another who was having a respite stay there. They both told us that the staff were very kind to them and spent time talking to them and listening to their worries.

People�s medicines were well managed to ensure that they always received what was prescribed by their doctor.

All of the staff working at the home had a national vocational qualification and received regular training relevant to their work.

Inspection carried out on 30 November 2012

During a routine inspection

People living at Newhaven Care were adults who had a learning disability and most had spent much of their lives in a care setting. Most had lived at Newhaven Care for a considerable number of years. When we visited on 30 November 2012 there were ten people living at the home. The home also provided respite care for people who stayed for varying lengths of time from an overnight visit to a two week stay.

Most of the people who lived at Newhaven Care did not communicate verbally but it was apparent that the staff had developed methods of communication including pictures, gestures, touch that enabled them to understand people�s needs. All staff had recently completed the Northern Council for Further Education level 2 certificate in Equality and Diversity.

Some people had regular contact with their families and we saw some written comments from relatives of people who lived at the home. These included �Thank you for all the care and dedication you have given to M to ensure her well-being over the years, she could not have been in better hands. We really appreciate all that you have done to make her life comfortable.�

A letter from a relative of a person who had respite care at the home said �Thank you for all the care you give to X. She is so much happier going to you for respite. This means so much to me to have peace of mind once again.�