Archived: Penmakers Court

Updated 15 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Our inspection was unannounced and took place on 15 August 2016. The inspection was carried out by one inspector who was accompanied by an inspection manager.

We asked the local authority for their views on the service provided. We also reviewed the information we held about the service. Providers are required by law to notify us about events and incidents that occur; we refer to these as ‘notifications’. These could include notifications about accidents or safeguarding issues. We looked at the notifications the provider had sent to us.

We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took the information provided into account during our inspection activities.

We spoke with eight people who used the service, one relative, four care staff, a member of the catering staff and the registered manager. We looked at two people’s care records and medicine records, four staff member’s recruitment records, training and supervision records. We looked at systems in place to monitor the quality and management of the service including provider feedback forms that had been completed by people who used the service and compliments that had been received. In addition we observed staff interacting with people during their breakfast and lunchtime meal.

Updated 15 September 2016

Our inspection was unannounced and took place on 15 August 2016.

At our last inspection of 28 November 2013 the provider was meeting all of the regulations that we assessed.

The provider is registered to provide personal care to adults. People who used the service received their support and care in their own flats within the extra care complex. At the time of our inspection 30 people received personal care and support.

The manager was registered with us as is required by law and was present on the day. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe within the service and assessments were undertaken to minimise a risk of accidents and injury. Staff knew what action they must take if they felt people were at risk of harm and abuse

Where people were supported with their medicines this was managed in a way that ensured that people received their medicines as they had been prescribed.

Staff recruitment was managed in a way that prevented unsuitable staff being employed. Staff were provided in numbers that met people’s needs and kept them safe.

Staff received training and support to ensure they had the skills and knowledge to safely meet people’s needs in the way that they preferred.

Staff knew that people should be supported in a way that was in line with their best interests and that people should not be unlawfully restricted in any way.

People’s dignity, privacy and independence was respected and they were supported by caring and friendly staff.

People received the support they required to meet their needs. Reviews were undertaken regularly to find out if changes were needed to the way people were supported.

Complaints procedures were in place that people and their family could access if they felt they had the need to.

The provider had a range of methods that were used often to ensure that the service ran well and in the best interests of the people who used it.