You are here

Archived: Pine Court Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 5 June 2019

About the service

Pine Court provides personal care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for extra care housing; this inspection looked at people’s personal care service. At the time of our inspection 34 were receiving personal care.

People’s experience of using this service

People were happy living in their apartments and using the facilities at Pine Court. They told us they felt safe and secure. They liked the staff who looked after them and felt safe and comfortable when staff supported them. Communal areas were kept safe and were clean and well maintained.

Staff knew each person well. They knew about people’s likes and dislikes and their preferences about how they wanted to be looked after. People were supported to take their medicines when they needed them. People’s medicines were safely stored.

People’s care plans included assessments of risks associated with their care. Staff followed the risk assessments to ensure that people received safe care. Staff knew how to report any concerns about people’s safety and well-being.

There were enough staff to meet people’s needs in a timely way. People received personal care visits from staff when they expected them. People told us that when they used their alarms from their apartments, staff came quickly.

Staff went through a thorough recruitment process so that the provider knew they only employed suitable staff. Staff undertook training that supported them to have the knowledge and skills to do their job and effectively meet people’s needs.

People received support with making their own meals and / or used the Pine Court restaurant. They told us they were very pleased with the quality of meals they could choose from.

People had access to health services when they needed them. Healthcare professionals supported staff to help people maintain or improve their health. Activities at Pine Court included keep fit exercises to support people’s well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People made choices in all aspects of their lives. Staff respected people’s choices and preferences and people’s views were listened to and acted upon.

Staff respected people’s privacy and dignity and encouraged people to be as independent as possible.

People had use of facilities at Pine Court such as a restaurant and a communal lounge where activities took place.

The manager monitored the quality of care and support people experienced and acted on their feedback.

Lessons were learnt when mistakes were made. For example, after a series of medications errors the management of medicines was reviewed and improved.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

At the last inspection we rated this service as Good (report published on 10 September 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 5 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 5 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 5 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 5 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 5 June 2019

The service was well-led.

Details are in our Well-led findings below.