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Inspection Summary


Overall summary & rating

Good

Updated 10 September 2016

Our inspection took place on 24 June 2016 and was unannounced. We last inspected the service on 16 December 2013 when we found the provider was meeting regulations.

Pine Court is an extra care housing service that provides personal care to people who are tenants. At the time we inspected Pine Court was providing personal care to 35 people who lived at the scheme. The service caters for older people.

The registered manager was not in post at the time of our inspection but had not at the time of the inspection requested to be removed from our register which meant their details were still present on the provider's registration at this time. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at Pine Court. People said there was enough staff to ensure they received care and support when needed. We found systems were in place to identify risks to people and staff knew about these and how to minimise risks to people. People were supported by staff who were employed after appropriate checks were carried out. People were satisfied with how they received their medicines.

People had confidence that staff had the right skills and knowledge to care for them. Staff were knowledgeable about people’s individual needs and how to meet them. People’s rights were promoted because staff were aware of the need to gain people’s consent before providing care. People were supported with food and drink in a way that addressed their needs, and met their preferences. People were supported to access healthcare professionals when needed.

People said staff were caring, kind and respectful. People thought staff respected their dignity and privacy and they were able to make choices about how their care was delivered. People’s independence was promoted.

People were involved in planning their care. Changes to people’s needs and preferences were responded to by the provider. Staff understood what people needed and knew their preferences. People knew who to complain to and were confident the provider would try and resolve these.

People felt the service was well led, with systems in place to ensure changes in management did not impact on the service. There were systems to capture people’s views and monitor the quality of the service. Staff were well supported by the provider and happy working at Pine Court.

Inspection areas

Safe

Good

Updated 10 September 2016

The service was safe.

People said they felt safe. People said there was sufficient staff to ensure they received support promptly when needed. There were systems to identify risks to people and minimise them. People were supported by staff who were subject to checks before employment. People received medicines in a way they felt was safe.

Effective

Good

Updated 10 September 2016

The service was effective.

People were confident in staff skills and knowledge. Staff understood people’s individual needs and how to meet these. People’s rights were protected as staff were aware how to obtain their consent before delivering care. People were supported with food and drink in accordance with their needs and preferences. People were supported to access healthcare professionals when needed.

Caring

Good

Updated 10 September 2016

The service was caring.

People told us the staff were caring, kind and respectful. People felt their dignity and privacy was respected and they were able to make choices about how their care was delivered. People’s independence was promoted.

Responsive

Good

Updated 10 September 2016

The service was responsive

People were involved in how their care was planned. People said any changes to their needs and preferences were listened and responded to by the provider. Staff understood people’s needs and preferences. People knew who to complain to and had confidence complaints would be resolved.

Well-led

Good

Updated 10 September 2016

The service was well led

People felt the service was well led. There were systems to capture and respond to people’s experiences and monitor the quality of the service. Staff felt well supported by the provider and were happy in their work.