The Care Quality Commission
  • Care Home
  • Care home

Archived: Victoria Court

Overall: Good read more about inspection ratings

Memory Lane, Wednesfield, Wolverhampton, West Midlands, WV11 1SD (01902) 307009

Provided and run by:
Midland Heart Limited

Important: The provider of this service changed. See new profile

All Inspections

5 January 2015

During a routine inspection

Our inspection took place on 5 January 2015.

At our last inspection in June 2013 the provider was meeting all of the regulations that we assessed.

The provider is registered to accommodate and deliver personal and nursing care to a maximum of 16 adults who may have a mental health diagnosis. At the time of our inspection 14 people lived there.

A manager was registered with us as is required by law. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staffing levels were not determined as a result of a robust review. Therefore, the provider could not ensure that people’s needs would be consistently met.

Not all areas of environmental risk were assessed which potentially could increase the risk of people self-harming.

One person we spoke with told us that they did not always feel safe (we spoke with/informed external health and social care professionals about what the person told us). All other people told us that they did feel safe. We saw that there were systems in place to protect people from the risk abuse.

People told us that it was good living there. The health and social care professionals we spoke with during our inspection process highlighted that the service provided was effective in meeting people’s needs.

People told us that they were supported to do their own food shopping and where able, cook their own meals and they were happy with this.

People we spoke with described the staff as being kind and caring and our observations showed that they were. We saw that interactions between staff and the people who lived there were positive in that staff were respectful, polite and helpful to people.

People received care in line with their best interests. We found that advocacy services were secured when there was a need to ensure that people were given the opportunity to make informed decisions.

Staff gave us an account of what Deprivation of Liberty Safeguarding (DoLS) meant and what they should do if they identified any DoLS issues.

Staff told us that they were provided with the training that they required. This ensured that they had the skills and knowledge to provide safe and appropriate support to the people who lived there. Staff also told us that were adequately supported in their job roles.

We found that a complaints system was available for people to use. This meant that people and their relatives could state their concerns and dissatisfaction and issues would be looked into.

People, staff and external health and social care professionals we spoke with told us that they felt that the service was run in their best interests of the people who lived there.

5 June 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people. We spoke with six people, three staff members and the home manager.

Consent was sought from people before care and treatment was delivered. People were involved in the planning of their care.

People's care was planned and delivered appropriately. One person said, 'It is really good here, the staff are great and there is plenty to do.' We saw positive interactions between staff and people throughout the day.

The management of medicines was appropriate and people received their medicines as prescribed. One person said, 'They give me my medicine on time, every morning.'

We found that selection and recruitment processes were suitable to ensure that people were looked after by appropriate staff. One person told us, 'Staff are really good, they are helpful.'

Systems were in place to monitor the quality of the service and people were involved in these processes. We found that people's comments were taken seriously.

10 July 2012

During a routine inspection

We carried out this inspection to check on the care and welfare of people living at the home. On the day of the inspection visit there were 15 people living at the home. The home had three different units. Two of the units were mostly for men and one unit was mostly for females. We spoke to six people, four staff, and the manager.

There was a pleasant and friendly atmosphere in the home. We saw that people wore clothing that reflected individual choices and preferences. We saw that staff engaged with people in a positive manner and promoted people's independence throughout the day. One person said, 'We get money every week to do our own shopping, staff come with you if you want help.' People we spoke to told us that staff treated them with respect and that staff supported them.

We saw that people were involved in reviewing their care and support plan on a regular basis. One person told us, 'I know that my care is good.' We saw that people's care needs were delivered in-line with their individual care plan. This meant that people received care that met their needs.

We found that people had their own room key and could lock up their belongings to ensure their property was safe. We found that arrangements were in place to ensure that any allegation of abuse was identified, managed, and reported appropriately.

We found that staff received support through supervision, appraisals, and meetings. Staff we spoke to told us that they felt comfortable approaching the manager at any time and were fully supported to carry out their role.

We found that people were involved in the running of the home and that their views were taken seriously. We found that there were effective systems to assess the quality of services. However, improvements were needed to ensure that all risks in the home were identified and managed.