Archived: Notting Hill Housing Trust - 60 Penfold Street

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had completed medicines administration training within the last two years and were clear about their responsibilities.

Risk assessments and support plans contained clear information for staff. Records were reviewed within six months or where the person’s care needs had changed.

Staff demonstrated knowledge of their responsibilities under the Mental Capacity Act 2005. Care records contained some consent forms demonstrating people’s valid consent had been obtained for various matters relating to the care and support they received.

Staff demonstrated an understanding of people’s life histories and current circumstances and supported people to meet their individual needs in a caring way.

People using the service were involved in decisions about their care and how their needs were met. People had care plans in place that reflected their assessed needs.

Recruitment procedures ensured that only staff who were suitable, worked within the service. There was an induction programme for new staff, which prepared them for their role. Staff were provided with appropriate training to help them carry out their duties. Staff received regular supervision. There were enough staff employed to meet people’s needs.

People were supported to maintain a balanced, nutritious diet. People were supported effectively with their health needs and were supported to access a range of healthcare professionals.

People using the service and staff felt able to speak with the registered manager and provided feedback on the service. They knew how to make complaints and there was a complaints policy and procedure in place.

The organisation had adequate systems in place to monitor the quality of the service. The registered manager reviewed all care records and daily notes completed by care workers. We saw evidence that feedback was obtained by people using the service and the results of this was positive.

We found that people's support was planned and delivered in a way that was intended to ensure people's safety and welfare. The service obtained people's consent in relation to the care that was provided to them. The service employed enough staff to provide the required care and support to people.

We also found there were appropriate procedures in place to safeguard people from abuse. Records about people and their needs were accurate and available for staff.

People we spoke with told us that they felt included in plans for their own care and support and that the service always planned to meet their needs. Relatives told us that they were kept fully involved when this was the wish of their relative. Relatives told us that "the staff are very good".

People said that they felt safe with the staff of 60 Penfold Street. They told us that staff treated them respectfully and were competent in meeting their needs. One person said "this is the best place in the world to live".

We saw that the manager spoke to people who use the service to discuss the quality of service provision. There were regular tenants meetings, held every two months, and although these dealt primarily with tenancy issues, it also provided a forum for people using the service to raise their concerns about how the service was provided.

During this inspection, we observed many interactions throughout the housing scheme, including in the dinning area. We saw that people using the service were treated with respect by staff.