• Care Home
  • Care home

Gryphon Place

Overall: Good read more about inspection ratings

36 Wroxham Road, Sprowston, Norwich, Norfolk, NR7 8TY (01603) 406351

Provided and run by:
Swanton Care & Community Limited

Latest inspection summary

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Background to this inspection

Updated 26 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Gryphon Place is a ‘nursing home’ for up to seven people. The service supports people living with complex neurological conditions. The accommodation comprised of an adapted property. When we inspected, there were seven people living in the home.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did:

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into

account when we made the judgements in this report. We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, and we sought feedback from the local authority.

Most of the people who lived at the service were unable to verbally tell us about their experiences of care. However, during the inspection we had short conversations, using some communication support such as gestures and prompts, with three people living in the home. We observed support and interactions in the communal areas and spoke with two relatives. We spoke with a visiting social care professional who was a case manager, and three staff including the registered manager, a nurse and a carer.

We looked at one care plan in detail, and specific sections of three further care plans. We reviewed some information about how the service is run, such a sample of audits, as well as the Medicines Administration Records (MARs).

Overall inspection

Good

Updated 26 June 2019

About the service: Gryphon Place provides accommodation and nursing care to a maximum of seven people with a neurological disorder.

People’s experience of using this service:

Risks to people, including the environment and people’s health, were assessed and mitigated.

Staff were knowledgeable about safeguarding people from abuse.

People were supported to take their medicines safely and had access to healthcare when they needed.

People received care according to their individual needs and preferences, and there was detailed guidance for staff in care plans.

There were enough suitably qualified and competent staff to meet people’s needs.

Staff supported people to maintain a balanced diet with a choice of food, and enough to drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff asked people for consent and supported them to make decisions, but further records were needed around people’s mental capacity to make specific decisions.

Staff adapted communication to ensure people understood information and could communicate effectively, and people were involved in their care.

People and staff had built positive trusting relationships, and staff respected people’s dignity and privacy.

People were supported to maintain their independence as much as possible.

There were activities for people, and staff supported them to engage with the local community.

There was good leadership in place. Staff worked well as a team and were well-supported.

There were effective systems in place to monitor and improve the service.

Rating at last inspection: Good (Published October 2016)

Why we inspected: We inspected this service in line with our inspection schedule for services rated Good.

Follow up: We will continue to monitor the service according to our schedule for returning to locations rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk