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Darwin Community Support Good

Inspection Summary


Overall summary & rating

Good

Updated 8 May 2020

About the service

Darwin Community Support provides personal care for people as part of a domiciliary care scheme. Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At this inspection, they were providing a regulated activity for 27 people.

Darwin Community Support care staff supported people with a physical disability, those with a learning disability, older people with dementia, people with mental health problems and younger adults.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found

People felt involved in the care and support they received which was personal and individual to them.

The provider had developed a culture where all staff encouraged people to explore their care and support options.

People were supported by staff members who were aware of their individual protected characteristics like age, gender and disability. The provider had embedded the equality, diversity and human rights approach to supporting people's privacy and dignity. People had very positive outcomes as a result. The provider fully understood people's individual needs and delivered care and support in a way that meets these.

Darwin Community Support made arrangements for people to engage in social activities, education and work, which were innovative, met people's individual needs, and followed best practice guidance so people could lead as full a life as possible.

The service knew what people have done in the past and what they wanted to achieve in the future. They evaluated whether they could accommodate people's desired activities and strived to make them happen.

The service had a very flexible approach to any restrictions imposed on people; keeping them under constant review, making them in a time-limited way, and only when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at Telford and Wrekin Shared Lives Scheme supported this practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

The provider promoted a strong organisational commitment to achieving positive outcomes for people. This was evidenced through quality monitoring processes. The provider, and management team, had good links with the local communities within which people lived. The management team and provider had systems in place to identify improvements and drive good care.

The service consistently applied the principles and values of Registering the Right Support and other best practice guidance. This helped people who use the service to live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People received safe care and support as the staff team had been

Inspection areas

Safe

Good

Updated 8 May 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 May 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 May 2020

The service was caring.

Details are in the caring findings below.

Responsive

Good

Updated 8 May 2020

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 8 May 2020

The Service was well led.

Details are in our well led findings below.