You are here

All reports

Inspection report

Date of Inspection: 16 May 2013
Date of Publication: 8 June 2013
Inspection Report published 08 June 2013 PDF | 75.17 KB

Overview

Inspection carried out on 16 May 2013

During a routine inspection

We found that people's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People experienced care, treatment and support that met their needs and protected their rights. One person who used the service said, “They look after me well.” Another person said, “I get on well with all my carers, I like them.”

We found that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify potential abuse and acted appropriately.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The staff members we spoke with said that they felt supported.

We found that the provider had an effective system to regularly assess and monitor the quality of service that people receive. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.