Archived: Rose Cottage Woodford

Updated 11 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 16 February 2022 and was unannounced.

Updated 11 March 2022

About the service

Rose Cottage is a residential care home that provides accommodation and personal care for up to 10 older people. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were four people receiving personal care.

People’s experience of using this service and what we found

People told us they were happy with the service they received. They spoke of the homely feel and happy atmosphere. One person said, “I’m glad I came to live here. This is my home now and I am well looked after.” Staff were caring and we observed kind interactions with people using the service. People knew the staff well and by their preferred names.

Processes were in place to protect people from avoidable harm and abuse. Staff were aware of their responsibilities in relation to this and were clear about the way to escalate any concerns they identified. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again. Sufficient staff were available to provide a timely response to people and provide safe care. People received their medicines as prescribed and medicines were managed safely.

People continued to receive effective care. Staff received training relevant to their roles and had regular supervision and an annual appraisal. People were supported to eat and drink enough and staff supported them to live healthier lives and to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Consent to care was gained in line with current legislation.

Care plans supported staff to provide personalised care. People were encouraged to take part in activities and interests of their choice. There was a complaints procedure in place and systems in place to deal with complaints effectively, however the recording of complaints needed to be in line with current General Data Protection Regulations (GDPR). The service provided appropriate end of life care to people when required.

The service continued to be well led. There was clear leadership and people told us they could speak with staff or the registered manager if there were issues. Systems were in place to monitor the quality of the service and the care provided and actions were taken to continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 12 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.