Archived: Guardian Homecare (Basildon) Also known as Guardian Homecare Basildon

One person told us they had, "No problem with the carers, they are very good."

We found that the provider had arrangements for assessing and recording consent and people's capacity to consent.

We saw that the provider assessed people's health and support needs. Risks to people's health, welfare and safety were identified and managed. However we found that staff did not always have access to up to date information.

We found that there were systems in place to ensure that cleanliness and infection control practices were good.

There were sufficient numbers of suitably qualified, skilled and experienced staff to ensure that generally people received their allocated amount of care.

We found that the systems in place to support staff outside of usual office hours were insufficient.

We found that although there were some systems in place to assess and improve the quality of service provision, people and staff lacked confidence that action would be taken when issues relating to care were raised.

A complaints system was in place however we found some people were not satisfied with the provider's handling of complaints.

We found that improvements had been made. Staff recruitment records had been reviewed and updated. This ensured that staff were recruited appropriately and with all relevant information recorded.

A system was now in place for the assessment and monitoring of quality within the service. People who used the service had been asked their views, their care arrangements had been reviewed with their involvement and all records had been updated.

People who used the service could be assured that they received a safe, well maintained and managed service.