We found that people were asked for consent before care was delivered. Care needs were assessed and care was planned and delivered taking account of risks and people's rights. We observed that staff were attentive to people who could not communicate easily. For example we saw that a staff member noticed that a person had a pained expression and after observing and talking to them they offered a cup of water and a paracetamol for a headache. A second staff member noted that a person was not drinking well and assisted them with this.
We saw in written comments that visitors were complimentary about the care and one visitor said, "I visit regularly, I am responsible for my sister and I am very happy with the way they care for her. I have no complaints whatsoever. The food is good, the home is pleasant warm and comfortable. I would recommend it to anyone." One of the people, told us," We are very happy, no complaints, it has worked out very well for us."
We found that staff understood how to protect people from harm and were trained and supported to do so.
The provider had arrangements for measuring the quality of the service and identifying where improvements could be made.
The record keeping at the home needed some improvement to avoid potential risk to the safe deliver of care.