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Inspection carried out on 2 October 2013

During a routine inspection

During the inspection we spoke with two people who used the service, five relatives, the cook, a care assistant, a senior care assistant, a registered nurse and the registered manager. We conducted a tour of the building and reviewed records relevant to the management of the service.

People we spoke with told us that staff gained their consent before providing care and treatment. One person who used the service told us, "Staff mostly ask me what I want to do and give me choices of things.�

We saw that the food and drink provided met people's needs. A relative told us, �The food meets their needs; they (staff) listen to people�s views on what they want.�

There were enough qualified, skilled and experienced staff to meet people's needs. A person who used the service told us, �If I ring my bell, staff come quickly, I am never left alone.�

We saw there was an effective complaints system available. A person who used the service told us, �I know how to complain. I think the manager would deal with any complaint I made. The manager is pretty good if I have anything to say.�

The personalised records for people who used the service were not always accurate and did not always reflect their day to day needs. There were gaps in the recording of daily information and in some cases information was not recorded at all.

Reports under our old system of regulation (including those from before CQC was created)