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Archived: Redcote Residential Home

The provider of this service changed - see new profile


Inspection carried out on 2 October 2013

During a routine inspection

During the inspection we spoke with two people who used the service, five relatives, the cook, a care assistant, a senior care assistant, a registered nurse and the registered manager. We conducted a tour of the building and reviewed records relevant to the management of the service.

People we spoke with told us that staff gained their consent before providing care and treatment. One person who used the service told us, "Staff mostly ask me what I want to do and give me choices of things.�

We saw that the food and drink provided met people's needs. A relative told us, �The food meets their needs; they (staff) listen to people�s views on what they want.�

There were enough qualified, skilled and experienced staff to meet people's needs. A person who used the service told us, �If I ring my bell, staff come quickly, I am never left alone.�

We saw there was an effective complaints system available. A person who used the service told us, �I know how to complain. I think the manager would deal with any complaint I made. The manager is pretty good if I have anything to say.�

The personalised records for people who used the service were not always accurate and did not always reflect their day to day needs. There were gaps in the recording of daily information and in some cases information was not recorded at all.

Inspection carried out on 24 April 2012

During a routine inspection

Due to the complex needs of the people using the service we used a number of different methods to help us understand their experiences. We looked at records. These included care plans, minutes of meetings, quality assurance reports completed by an independent assessor and surveys undertaken by the registered manager of the home.

We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to understand the needs of people who could not talk with us.

We observed that staff provided sensitive support using special equipment when people needed support with moving safely, during meal times and when people were undertaking individual or group activities.

During our visit we also spoke with people who lived at the home, members of staff, two professional nurses who were visiting the home and the registered manager.

People we spoke with told us that Redcote Care Home was a nice place to live. They told us that the staff team provided the support and care they needed. One person commented that, �This is a place to relax. The food is good, my room is private and I have visitors regularly and we meet as we want in private in my room.� Another person said, �This feels like my home rather than a care home. It�s got everything I need and the staff are like family to me.�

People told us that they were asked for their views about the running of the home by the manager and staff and that they felt confident taking any concerns to staff members or the manager direct if needed.

We also observed how people enjoyed the daily social activities staff that the home had organised. We saw there was a range of things for people to take part in as well as opportunities for them to go out into the community with support on a regular basis.

Reports under our old system of regulation (including those from before CQC was created)