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Archived: Redcote Residential Home

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All reports

Inspection report

Date of Inspection: 24 April 2012
Date of Publication: 1 May 2012
Inspection Report published 1 May 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this standard.

Peoples’ needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

User experience

People told us that they knew they had an individual care plan and that they felt they were involved in how they received their care and support.

One person said, “I know I have my care needs recorded. It is important for them (staff) to know what I need and how I need it.”

We also spoke to a visiting community nurse manager who told us that, “We have a very good relationship with the home and the manager. I think people are cared for well here. It is a good home.”

Other evidence

We looked at the care records of three people. We saw that each person had a care plan file which outlined the areas they needed support with and any risks associated with their care. The information was detailed and included people’s individual preferences and abilities.

Records showed that other professionals, such as doctors, nurses, opticians and chiropodists had been involved in people’s care.

We also saw that individual preferences had been recorded in care plan files. Information included details about people’s life history, their religious and cultural beliefs and how they should be supported to fulfil them. Some information was also available about individual activities that people liked and had chosen to undertake.

The manager explained and showed us how care plans were reviewed using daily record sheets to check if care plans needed to change to meet any new need identified.

Care plans had been reviewed regularly to make sure they reflected any changes in people’s needs. We saw that the information in the review was signed to show who had completed it.

However, the information was brief and did not include the names of the people who were involved or attended the review. The provider may find it useful to note that review records should include more information about the outcome of each review and should clearly list the names of all of the people involved in any review completed.