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Swanton Community Support Good

Inspection Summary

Overall summary & rating


Updated 22 November 2019

About the service

Swanton Community Support is a supported living service. The service supports people to live in their own home as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the regulated service was supporting 27 people with a mental health need.

At the time of inspection 20 people were supported in flats at Treeview Court on the same site as the agency office, and seven people were being supported in their own homes in the community.

People’s experience of using this service and what we found

Swanton Community Support provides support to people with complex needs who find it difficult to live in other services. The service kept people safe both physically and emotionally. They managed risks associated with people’s mental health to keep people safe and promote their independence. Systems were in place to ensure that appropriate staff were recruited to work in the service. They went through a thorough induction process and received the training they needed to support people. People were supported to receive their medicines as they were prescribed. When incidents occurred, there were systems in place to ensure these were recorded and reviewed by management so that action could be taken to improve things for the future.

There was a robust assessment of people’s needs prior to them moving into the service. The assessment was holistic and considered physical, social and emotional needs. People were supported to cook healthy meals and some people had specific plans in place for staff to follow where they had specific dietary needs. The service worked well with other professionals and supported people to access healthcare. However, there were some concerns amongst professionals that recent changes in management had affected some aspects of the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the staff were kind and caring and got to know them well. They felt in control of their support which focussed around their needs. There had been recent issues in relation to the rotas which meant some people’s support had not always been with the person or at the time they preferred. This was being addressed. Staff promoted people’s privacy and dignity and there was a focus in the service in supporting people to become more independent.

The service was responsive to people’s individual needs. Care plans were regularly updated by keyworkers who knew people well. People were supported to access the community and attend activities of their choice, as well as training or work-based activities. People knew who to speak to if they had concerns and there was a robust complaints system in place. The service was not supporting people at the end of their life but had processes in place to enable them to do this if required.

Overall the service was well led. However recent changes in management and less regular team meetings had an impact on communication within the team and had affected morale of staff. The managers were addressing these concerns. The registered manager had recently returned from maternity leave and new team leaders had been appointed so they anticipated management would return to being more stable in the future. People and staff told us they could talk to managers and felt listened to. They said they were open and honest. There were systems in place to monitor the quality of care and to act to improve things if necessary.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service w

Inspection areas



Updated 22 November 2019

The service was safe.

Details are in our safe findings below.



Updated 22 November 2019

The service was effective.

Details are in our effective findings below.



Updated 22 November 2019

The service was caring.

Details are in our caring findings below.



Updated 22 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 22 November 2019

The service was well-led.

Details are in our well-led findings below.