The Care Quality Commission

Archived: Carlton Lodge

28 Carlton Street, Normanton, West Yorkshire, WF6 2EH (01924) 223652

Provided and run by:
Hapton Care Homes Limited

Important: The provider of this service changed. See new profile

All Inspections

18 July 2013

During an inspection in response to concerns

At the time of our inspection there were nine people living at Carlton Lodge.

We observed staff interacting well with people and lots of activity during our inspection. For example, one person returned from the shops with refreshments, another person was assisting the activities co-ordinator in the garden planting vegetables and a group of people were attending a line dancing session.

We spoke with two people who used the service and one family member to help us understand the views of people who used the service. The people we spoke with were happy with the service.

One relative told us 'I'm absolutely 100% happy. If they tried to move (person) I would move heaven and earth to keep (person) there.'

Another person told us 'She's [registered manager] been talking to me hours this morning.'

We spoke with the registered manager and two key workers during our inspection.

We found that the staff we spoke with understood the needs of the people they cared for.

8 August 2012

During an inspection in response to concerns

We observed people who we could not communicate with and they were relaxing in the lounge and dining room and some in their bedrooms. People were relaxed happy and smiling. We spoke to one person who said they were going to the hospital as they had hurt their foot.

People were observed relaxing around the home and positive relationships were observed being fostered by those caring for them.

People living in the home we could not communicate with were observed to be relaxed and comfortable with the people supporting them.

We observed people having their care needs met in a relaxed and unhurried manner by sufficient numbers of staff.

We observed people relaxing around the home and those supporting them looked confident and comfortable in their work.

Visiting relatives said they had no issues and felt that people are well cared for and if they had any complaints they felt confident that they would be dealt with.

22 August 2011

During a routine inspection

People say they like living in the home. One person says they are involved and have a say in what happens to them. They also said they have meetings to discuss what they do and how they are to be supported.

People living in the home say that they like living in the home and they feel safe and supported.

People say they like living in the home and have their own living space as they want. One person says they have everything they need.

People say they like those caring for them. One person said the staff are very good and listen to what they say and help them do things. They also said they help them learn how to do things and take them out.

People say they like those caring for them. One person said the staff are very good and listen to what they say and help them do things. They also said they help them learn how to do things and take them out.