• Care Home
  • Care home

Avenues South East - 2a Higham Road

Overall: Good

Wainscott, Rochester, Kent, ME3 8BB (01634) 712031

Provided and run by:
Avenues South East

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Background to this inspection

Updated 11 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection, which took place on 14 November 2017 and was unannounced.

The inspection was carried out by one inspector.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications about important events that had taken place in the service, which the provider is required to tell us by law. We used all this information to plan our inspection.

People’s ability to communicate was limited, so we were unable to talk with everyone. We observed staff interactions with people and observed care and support in communal areas. We spoke with one person with limited communication skills.

We spoke with two support workers and the registered manager. We also requested information via email from healthcare professionals involved in the service. These included professionals from the community mental health team, local authority care managers, continuing healthcare professionals, NHS and the GP.

We looked at the provider’s records. These included two people’s care records, which included care plans, health records, risk assessments and daily care records. We looked at two staff files, a sample of audits, satisfaction surveys, staff rotas, and policies and procedures.

We asked the registered manager to send additional information after the inspection visit, including training records. The information we requested was sent to us in a timely manner.

Overall inspection


Updated 11 January 2018

The inspection was carried out on 14 November 2017, and was an unannounced inspection.

Avenues South East - 2a Higham Road is a residential home providing care and support for three people with learning disabilities. The service is part of a group of homes managed by the Avenues Trust. People who lived in the home had autism and communication difficulties.

At the last Care Quality Commission (CQC) inspection on 03 November 2015, the service was rated Good in Safe, Effective, Caring, Responsive domains and Requires Improvement in Well Led with overall Good rating.

We recommended to the provider to seek advice and guidance from a reputable source, about how to keep records well organised and consistent. This was because we found that they had not quickly identified and responded to gaps, inconsistencies and contradictions in records which required addressing.

At this inspection we found the service remained good.

The registered manager provided good leadership. They checked staff were focussed on people experiencing good quality care and support. People and staff were encouraged to provide feedback about how the service could be improved. This was used to make changes and improvements that people wanted. Records were consistent and robust.

People continued to be safe at Avenues South East - 2a Higham Road. Staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. Staff recognised the signs of abuse and what to look out for. There were systems in place to support staff and people to stay safe.

Medicines were managed safely and people received them as prescribed.

There were enough staff to keep people safe. The registered manager had appropriate arrangements in place to check the suitability and fitness of new staff.

Each person had an up to date, personalised support plan, which set out how their care and support needs should be met by staff. These were reviewed regularly. Staff received regular training and supervision to help them to meet people's needs effectively.

People were supported to eat and drink enough to meet their needs. They also received the support they needed to stay healthy and to access healthcare services. Staff encouraged people to actively participate in activities, pursue their interests and to maintain relationships with people that mattered to them.

The Care Quality Commission is required by law to monitor the operation of the Deprivation of Liberty Safeguards. The provider and staff understood their responsibilities under the Mental Capacity Act 2005.

Staff showed they were caring and they treated people with dignity and respect and ensured people's privacy was maintained particularly when being supported with their personal care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The registered manager ensured the complaints procedure was made available in an accessible format if people wished to make a complaint. Regular checks and reviews of the service continued to be made to ensure people experienced good quality safe care and support.